Creating a knowledge base website or wiki can be an effective way to support your users, members, clients, and customers. Although you could build this type of website by using a standard WordPress theme, if you choose one of the options from this collection of the best knowledge base and wiki WordPress themes, you should find it much easier to complete your project.
The right knowledge base theme will help you create a website that provides your audience with the answers to their questions and solutions to their problems, hopefully reducing the number of queries you have to deal with. Instead of replying to emails and support tickets one by one, you can publish the content online and help multiple people at once.
The knowledge base WordPress themes in this collection not only have appropriate templates for your website but they also have useful features that make it easier to manage this type of content, including FAQs, discussion forums, and online documentation.
If you want to create a website to support your products and services, then these themes can definitely help.
KnowAll is a premium knowledge base WordPress theme from the HeroThemes team.
KnowAll does more than simply give your website an attractive look and feel. This theme aims to provide you with everything needed to run an effective knowledge base website with WordPress.
Depending on how you configure your online knowledge base, your visitors can be greeted with an AJAX-powered live search tool, followed by links to your most popular help topics. Adding downloadable attachments to any of the articles is straightforward with KnowAll, making it easy to support your audience in a number of different ways.
To ensure your WordPress knowledge base website matches your branding and fits in with the rest of your online content, there are a number of code-free customization options you can make use of. You’ll also find a useful set of reporting tools to help you monitor how effective your knowledge base and its content are at helping your audience. Other tools to help you evaluate your website include easy to use feedback forms on each article and search analytics for monitoring whether your visitors can find what they are looking for.
If you want to support your products and services in style, while giving your visitors an easy way to help themselves before they open a support ticket, KnowAll, with its professional design and useful set of features, is well worth considering.
Flatbase is a responsive theme for building a knowledge base or wiki style website with WordPress.
As the name suggests, this theme features a flat design, which is a popular trend in web and app user interface design right now. Due to the fact that themes of this type are built to make it easy to create a website to support a particular service, product or application and its users, the appearance of this theme makes Flatbase a great choice as a companion for a service that shares a similar flat appearance, helping you to deliver that consistent look and user experience across your various platforms.
Although this theme has a strong focus on allowing you to create a knowledge base website, when using Flatbase, your WordPress site can also comfortably include an FAQ and a community support forum, thanks to the in-built compatibility with the free bbPress plugin.
To make it as easy as possible for your visitors to find what they are looking for, this WordPress knowledge base theme makes use of an Ajax based live search tool which auto-completes the user input, using the titles of documents that exist on your site.
When it comes to tweaking the theme to get the right look for your website you get a good set of customization options. The developers have chosen to embrace the WordPress Customizer tool which allows you to live preview your changes as you make them. This includes such elements as layouts, fonts – including Google Fonts – and a range of colours and other appearance options.
Other useful features of the Flatbase theme include the ability to list the amount of time it will take to read each article on your site, a liking system where readers can leave their feedback on an article, a selection of widgetized spaces and custom widgets, and a retina ready design.
Flatbase manages to couple a great looking design with a strong set of features to deliver a well rounded theme.
Knowledge Base Plugin
Heroic Knowledge Base adds all the features to your site that you will need to create a fully functioning knowledge base. By choosing this plugin, you can use any WordPress theme you like to build your online support resource.
As well as making it as easy as possible to add your knowledge base content to your website, this plugin has lots of features that will enable you to offer a positive user experience to your visitors. This includes an AJAX-powered search tool that improves the effectiveness and speed of the search functionally, article feedback features that allow your visitors to rate your content, easy article attachments for providing files and additional content to your visitors, and a number of widgets for displaying knowledge base content and links in your sidebars.
Heroic Knowledge Base is highly configurable and includes a detailed set of options and controls for making it work in the way that you want. You also get a user friendly drag and drop editor for arranging your content in the right order. The online documentation helps to make sure that you will have no problems setting this plugin up on your website.
To ensure that your knowledge base content fits in with your WordPress theme of choice and the rest of your website, the plugin includes a number of different visual templates for controlling the appearance of your articles. You are also free to add your own custom CSS in order to gain even more control over how your knowledge base content will look.
So far the Heroic Knowledge Base plugin has been used on nearly 5,000 websites and the user list includes some impressive names. If you choose this plugin you will be in great company, with sites like Crazy Egg, OptimizePress, and Restaruant.com all using this plugin to power the online documentation sections of their websites.
The Heroic Knowledge Base gives you the option of building a website that is solely used as knowledge base, as well as giving you the ability to add these features to an existing website or blog, all while still being able to your favorite WordPress theme.
Knowledge Base Themes
HelpGuru is a premium self-service knowledgebase theme that has been created to help you support your products or services in style.
HelpGuru is the latest creation from an author who has created a number of successful knowledgebase and support related WordPress themes. This previous experience has allowed the author to refine his skills in this field and produce a great theme that includes all the best features of his previous work, alongside a fresh and modern design.
The theme includes the Heroic Knowledge Base plugin which is a popular choice amongst those creating this type of website with WordPress. This integration allows readers to rate articles to signal to other readers how useful the content is, while the drag and drop category organiser makes it easy for site owners to arrange their knowledgebase entries with ease.
If you want to add a discussion forum to your support website then you will be pleased to know that this theme is fully bbPress compatible. Simply install this free plugin and give your visitors to chance to post their questions and support each other.
When it comes to setting up your website using the HelpGuru theme, the live customizer that is part of WordPress can be used to get a live preview of the changes you make to the site, such as the colours, widgets, logos, and other elements.
The clean and modern design of HelpGuru and its useful set of features combine to make this a good choice for anyone building a knowledgebase website to support their venture.
Helper has been created with the sole purpose of turning WordPress into an online knowledge base system that anybody can use.
Depending on how you set up this flexible theme, your visitors could have the option of using the high visibility search field on the default homepage layout. This makes it as easy as possible for your audience to find what they are looking for and solve the problem they are dealing with.
Helper includes a live search tool, powered by AJAX, which automatically displays live suggestions to users as they type, based on the contents of your knowledge base and FAQ. Your visitors are probably already familiar with the Google auto-complete search tool, so why not let them reap the benefits of this feature on your website too.
As well as making it easy to publish and manage the content in your knowledge base, the Helper theme also includes high-level support for the bbPress plugin. This free plugin provides all the functionality you need to add a discussion forum to your website. This optional feature gives you another way to help your visitors and turn your website into a valuable resource.
Helper also includes an attractive set of blog post templates. This allows you to update your website with regular news and take advantage of content marketing, all through a modern, mobile responsive design and layout.
Thanks to the inclusion of the commercial Visual Composer plugin, the Helper theme is a flexible tool that can be used to build any type of knowledge base website with WordPress.
KnowHow is a popular WordPress theme for creating a knowledge base or wiki-style website. Its been purchased over 2,000 times at the time of writing and offers all the features you need to offer an online support resource for your customers and users.
As you would expect from a top-selling WordPress theme, the design is fully responsive for use on a range of screen sizes and portable devices. KnowHow doesn’t rely on the much maligned WordPress default search functionality and instead includes an AJAX-powered live search form with an auto-complete feature.
This WordPress knowledge base theme also includes excellent support for creating, maintaining, and displaying an FAQ. There is also support for video answers and guides, thanks to the included video post format.
While the default choice of colours is very neutral and minimal, it takes no effort to change the colour scheme thanks to the built-in colour picker. The theme also includes a number of useful shortcodes, such as those for inserting buttons, columns, alerts, and toggles, plus there is even a shortcode builder included for creating your own.
If you want a professional looking theme to display your knowledge base and other support documents to your users, clients, and customers, then KnowHow is a great choice.
Knowledge Base is another popular choice for creating a knowledge base, or FAQ website, in order to support your product or service. This time the design has a little more character and flair than the KnowHow theme and is ideal for showcasing the creative side of your company.
The design and layout is of course responsive for users on the go, and the colours of the Knowledge Base theme can be changed with an unlimited choice of colour combinations available. The theme also includes a live search which auto completes the users entry based on the existing content on the site in order to help them find exactly what they are looking for in no time at all.
Creating an FAQ alongside your knowledge base is easy too, thanks to the inclusion of custom post types for posting answers to those commonly asked questions. There are a number of custom widgets included with this theme, such as recent posts, and latest tweets. Knowledge Base also includes 17 shortcodes plus a shortcode generator for converting your commonly used pieces of text or code into a custom shortcode. The theme also integrates with bbPress nicely allowing you to add a discussion forum to your site.
If you want a modern looking theme that makes it as easy as possible to support your services, products, and customers, then Knowledge Base is highly recommended.
Altera follows the latest design trends and allows you to build a knowledgebase website for your brand, product, or service that has a clean and modern look that will appeal to those who value simplicity and ease of use.
However, under the hood, the Altera theme is in no way lacking features, despite its deceptively simple appearance. With an expanding and contracting fixed header menu your visitors will never find themselves lost or in search of where to go next on your website.
The homepage also includes lots of other nice touches that allow you to add a bit of flair to your site, while still ensuring it looks and feels like a professional support website that shares your documentation and user guides. To help add a bit of personality to your knowledgebase website the Altera theme includes a number of widgets that allow you to display content from various social networks including Flickr and Instagram. These can be used to not only share team photos but also images from your apps and software to demonstrate your products and their features.
As Altera integrates with the free and popular bbPress plugin, adding a discussion forum to your website is very easy and the integration gives you a consistent look and feel as users switch between the online documentation and forums. If you’d like to support your users and build a community at the same time, then adding a bbPress-powered forum is a great way to do so.
The theme includes a custom post type for handling the FAQs. This makes it very easy to keep the different types of content on your site separate from each other. This not only makes the site more straightforward to manage, but also means it’s easier for your visitors to find what they are looking for.
The large homepage live search box autocompletes with suggestions based on the content in your knowledgebase as users type in their query, making it very easy for them to see what content is on offer and find the answers to their questions.
Altera is a feature packed knowledgebase WordPress theme that is also blessed with good looks that will help portray a professional image to your users, customers, or clients whenever they are seeking support.
Lore is a lightweight theme that aims to help you launch a fast loading knowledge base website with WordPress.
Although first released a few years ago, Lore has recently been updated and refreshed so that it can compete with the most modern knowledge base WordPress themes available today. Thanks to some stylish font and color choices, your knowledge base website will have a professional look and feel if you choose this theme and use the default settings. However, as this is a flexible theme, you do get a good amount of control over its properties, such as the fonts, colors, and layout settings. Therefore, if you’re looking for a knowledge base theme that looks great out of the box, but still has plenty of scope for personalization, Lore should meet your requirements.
If you do choose Lore for your website, you can quickly import the demo site into your WordPress dashboard. After that, you can begin adding content to your site through the custom post types that handle all the knowledge base and FAQ entries. These post types fully support attachments so that you can upload files to your content that are easily accessible to your visitors. The theme also includes a full set of blog post templates, allowing you to add a blog to your website that can be used to publish the latest news and updates about your project.
Another useful feature of the Lore knowledge base theme is the support for the leading WordPress discussion forum plugins. Thanks to this, if you enable a free plugin like bbPress, you can use the Lore templates to add a nicely presented support forum to your website where your visitors can create topics and respond to posts.
Lore is a flexible theme that would work well for knowledge bases, online documentation sites, and support forums, to name just a few.
KnowledgeBase comes equipped with four colour skins for easily changing the whole style and appearance of your website. The design and layout is also responsive thanks to the fact this theme was built on the Twitter Bootstrap framework.
The homepage of the KnowledgeBase theme presents users with a useful, live search box which is powered by AJAX to auto complete the user’s entries based on the existing content on the site. However, this theme includes three homepage templates, giving you a number of options for changing the way visitors are greeted when they first land on your site.
The content on the site can be arranged and stored in a number of ways, to take into account the format of each type of content. This includes FAQ templates, video post formats, and full page templates, alongside the standard WordPress post format. There are also six custom widgets available for populating the sidebars and footer areas. These widgets include featured and latest articles, a support widget, and a quick links widget, and a few more other options. You also get access to a selection of shortcodes for quickly inserting useful and attractive page elements into your content.
The KnowledgeBase WordPress theme doesn’t stray too far from the traditional knowledge base look and feel. However, it includes just enough new features and elements to make your support pages work that little bit better than those of your competitors.
Tikidocs is another stylish knowledge base and support forum WordPress theme with some great features.
If you check out the demo of the Tikidocs theme, you’ll see that the pre-built content sticks to the traditional knowledge base website design style. This means that if you use this theme in its default configuration, your website will have a search box followed by links to the most popular sections of your knowledge base. To help you visitors find exactly what they’re looking for, the search box does have live search functionality, so as your visitors start typing, relevant results are immediately displayed, based on their input.
While the default Tikidocs configuration does look great, you get a few other options with this theme. For example, there are two main knowledge base layouts to choose from, plus a number of different layouts and templates for the other types of content you might publish on your website, including the category pages, single knowledge base entries, and the blog section of your site. Tikidocs also has a set of templates for adding a portfolio to your website, giving you an opportunity to showcase your products or completed projects. As well as adding a single changelog to your knowledge base website, you can also create one for each item in your portfolio. So if you are supporting multiple products, Tikidocs could be a good choice.
Like many knowledge base WordPress themes, Tikidocs has full support for the popular bbPress discussion forum plugin. Thanks to this, you can easily add a support forum to your website. If you do so, all of the forum content will have the same presentation and display properties as the rest of your site to help you deliver a consistent user experience to your visitors.
With elements like pricing tables and testimonials, Tikidocs can also help you promote your products and services online.
iKnowledge makes a break from tradition and gives you the option of displaying the menu for your knowledge base website in a vertical menu, rather than the standard horizontal option. This immediately helps set your site apart from the competition, while still being very easy to use from a customer perspective.
While the visual design is appealing, the developers of this theme have opted to get out of the way and let the content you publish take centre stage – which is not a bad approach for a customer or user support website.
Amongst the features of the iKnowledge WordPress theme is a rating system that allows users to leave feedback on your knowledge base articles. This can help other users find the most useful content. This feature also serves as a good feedback system for your documentation writers, as it can help them to improve their content to better suit your target audience.
Setting up the homepage to meet your needs is very easy thanks to the use of a homepage widget area and a number of custom widgets. This allows you to drag and drop the homepage elements into place by using the familiar sidebar widget section of the WordPress admin area to create just the right homepage layout you want.
iKnowledge offers something a bit different from the other WordPress knowledge base themes out there, and also includes some useful features too. This all helps to make it the ideal choice for those that want to stand out from the crowd.
InfoCenter works well for creating knowledge base and question and answer sites with WordPress.
If you need to create a website to support your customers, clients, or users, then InfoCenter could help you get your project online. The theme package includes a fully-featured knowledge base website demo that you can import into your WordPress dashboard and use as the foundation for your own site. When setting up your website, you can choose from three different homepage variations, which you can see for yourself on the InfoCenter online demo. You can even log in to the demo to see what your website will be like for your visitors to use if you choose InfoCenter.
As InfoCenter can be used to publish a range of online documentation and support materials, the package includes a good set of templates for these parts of your site. With these InfoCenter templates, your FAQ – or frequently asked questions – can be displayed on a single page that you can refer your users to. Thanks to the smooth scrolling accordion feature, the answers to the questions posted on your FAQ page can be quickly displayed at the touch of a button.
There’s also a set of templates that work with the bbPress plugin to enable you to add a support forum to your website. If you do make your website interactive in this way, and you’re leveraging your community to help answer questions posted by other users, you might appreciate the ability to mark one response as the best answer. This makes it easier for your other users to quickly find the most helpful solution. Furthermore, if any answers aren’t helpful or are even abusive, they can easily be flagged for removal via the report button.
InfoCenter also comes with a selection of useful widgets that make it easy to add interactive elements to your website. Some examples include the login form, a widget that displays the top authors on your site, and one for displaying a list of popular questions and blog posts. There’s also a handy related questions widget that displays links to similar articles after each FAQ, to help your visitors find relevant material on your site.
InfoCenter has a strong focus on content organization to help your visitors find what they’re looking for.
Lipi has a few different website demos to help you create your own online help center and knowledge base website.
Regardless of what type of product or service you want to support, Lipi has a set of features and templates that should make it a suitable option for your website. Among the pre-built website demos in the Lipi package, you’ll find an option for supporting an app, one for supporting products, and another for creating an online help desk for a hosting company. There’s even a demo for a university support center and one for creating a hospital help desk. However, as these templates can all be easily customized, even if there isn’t a demo that’s a perfect match for your project, Lipi could still be a good choice.
When it comes to publishing content on your help desk or knowledge base website, there are a few different options. One is to use the FAQ system to display your content in the familiar question and answer format. Another option is to publish articles that can include attachments, such as downloadable documents and other types of files that are relevant to your content. Thanks to the printer-friendly templates of the Lipi theme, your visitors can easily make physical copies of any of your articles if they need to.
Another useful aspect of Lipi that might help you enhance your website is the user access settings. By using this feature, you can control which users can access which content on your site, based on the role they’ve been assigned. Your visitors can also leave feedback on your articles, indicating how helpful they are. This can then help your other visitors to find the content they’re looking for, as well as let you know which articles on your site need improving.
Lipi has a lot of demo content and pre-built templates, making this a very versatile knowledge base theme.
TechDesk is perfect for anyone struggling to create a professional looking help desk portal that includes FAQs and knowledge base facilities in order to support their services and products.
The homepage of the theme is really impressive and allows you to display a wide selection of your best support documentation and content to ensure your visitors get a great first impression of your support provisions.
TechDesk comes equipped with an AJAX-powered live search box with auto-complete which makes the process of finding the right support document as easy as possible. The FAQs are handled using a custom post type which has been created especially for this type of question and answer content.
Admin users get plenty of options for customizing the appearance of the theme thanks to the use of the popular a theme options control panel framework. This ensures those with no coding knowledge can quickly change colours, fonts, and more on the frontend of their website.
The inclusion of five widgetized areas and 10 custom widgets means that you get access to an unlimited number of homepage layout combinations, all through a drag and drop widget organizer interface. Other notable features include support for high resolution retina displays, a 100% responsive layout, Font Awesome icon integration, and a range of page templates and post formats.
For a professional looking help desk theme with plenty of useful features and customization options TechDesk is hard to beat.